Returns & Exchanges

USA RETURNS & EXCHANGES


We want you to love your purchase! If you’re not completely satisfied, you can return or
exchange your item within 30 days of purchase (14 days for sale items)—free of charge.

Return & Exchange Policy:

● Items must be unworn, unwashed, and in original condition with tags attached and
packaging intact.
● Refunds are issued to the original form of payment and processed within two weeks
after your return arrives at our warehouse. Banks may take up to 10 additional days to
post the refund.
● Original shipping and handling charges are non-refundable.
● Returns after 30 days will not be accepted and will not be shipped back to the customer.
● Final sale items are not eligible for return or exchange.
● Sale items are eligible for return within 14 days of purchase.
● Exchanges are subject to stock availability; if unavailable, a refund will be issued.


What is Not Eligible for Return or Exchange:


● Items that have been worn, washed, or altered.
● Products without original tags or packaging.
● Final sale merchandise.
● Items returned after 30 days from the date of purchase will not be accepted and will not be shipped back to the customer.
● Discounted items returned after 14 days.
● Purchases made through third-party retailers (must be returned to the original seller).

Online & In-Store Return Policy

  • Online Purchases: Returns and exchanges for online orders must be processed online and cannot be returned or exchanged in-store.

  • In-Store Purchases: Returns and exchanges for in-store purchases must be handled in-store and cannot be processed online.


How to Return or Exchange Online:


1. Request a prepaid return label by contacting us at
orders@postmarcny.com.
2. Pack your item securely and attach the return label.
3. Drop it off at a UPS or USPS location.
4. We’ll process your return/exchange once received.
Additional Notes:
● Online orders cannot be returned in retail stores.
● Third-party retailer purchases must be returned through the original seller.

 

International Returns & Exchanges:

All international returns and exchanges are not eligible for a prepaid shipping label and must be shipped back at the customer’s expense. Please contact orders@postmarcny.com for further assistance.


For any questions, please contact us at orders@postmarcny.com

For questions about your order, please provide your order number as well as any item information needed for return or exchange.

Customer Service Team is available Monday through Friday 9am-5pm, excluding holidays.